Bulk SMS Service Terms and Conditions

  1. Service Usage Agreement: This Terms and Conditions agreement constitutes a legal contract between you (the user) and NovoCom Limited (the SMS provider).
  2. SMS Service Overview: NovoCom Limited's SMS service, accessible at smsonline.novocom-bd.com, allows you to send and receive SMS messages to and from various recipients using our platform.
  3. User Responsibilities: You are responsible for the content and accuracy of your SMS messages. Compliance with all applicable laws and regulations is mandatory.
  4. Prohibited Uses: You must not use NovoCom Limited's SMS service for any unlawful, fraudulent, abusive, harassing, threatening, or otherwise objectionable purposes. Sending SMS messages containing viruses, malware, or harmful content is strictly prohibited.
  5. Service Interruption: You must not interfere with or disrupt the operation of NovoCom Limited's SMS service or our network and servers.
  6. Recipient Consent and Opt-out: You must obtain the consent of recipients before sending them any SMS messages. Provide recipients with an option to opt-out or unsubscribe from receiving your SMS messages at any time.
  7. Financial Obligations: Users must pay the applicable fees and charges for using NovoCom Limited's SMS service as per our pricing plan. Any taxes and duties applicable to your use of our SMS service must also be paid.
  8. Service Disclaimer: NovoCom Limited does not guarantee the delivery, timeliness, quality, or availability of our SMS service. NovoCom Limited is not liable for any damages, losses, or costs that may arise from your use or inability to use our SMS service.
  9. Modification and Termination: NovoCom Limited reserves the right to modify, suspend, or terminate our SMS service or your access to it at any time without prior notice. NovoCom Limited may also monitor, review, or delete your SMS messages or account for any reason at our sole discretion.
  10. BTRC Guidelines: Users must adhere to the guidelines set forth by the Bangladesh Telecommunication Regulatory Commission (BTRC) for Bulk SMS services. Compliance with BTRC regulations, guidelines, and directives is mandatory for users of NovoCom Limited's SMS service.
  11. Protection of Users Device & Password: Users are responsible for the protection of their devices and passwords used for accessing NovoCom Limited's SMS service.
  12. Prohibition on Sharing: Users are prohibited from sharing NovoCom Limited's marks, contents, images, or any proprietary information without explicit authorization.
  13. Use of Cookies: NovoCom Limited may use cookies for enhancing user experience. By using our SMS service, you consent to the use of cookies in accordance with our Privacy Policy.
  14. User Generated Content: Users are responsible for the content generated on NovoCom Limited's SMS service. Ensure compliance with applicable laws and regulations.
  15. Language and Brand Inclusion: SMS content must be 70% in Bangla. The brand name or company name must be included in every SMS.
  16. Governing Laws and Jurisdiction: These terms and conditions, including adherence to BTRC guidelines, are governed by the laws of Bangladesh. Any disputes arising from or relating to these terms and conditions or NovoCom Limited's SMS service shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
  17. Entire Agreement: These terms and conditions constitute the entire agreement between you and NovoCom Limited regarding our SMS service. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  18. Contact Information: If you have any questions or feedback about NovoCom Limited's SMS service or these terms and conditions, please contact us at smsonline@novocom-bd.com.